General Conditions of Sale
1. Scope of application
These General Terms and Conditions of Sale (GTC) apply to all sales of products made via the website www.polaire-studio.com , operated by INFINI EDGE LLC. By placing an order, the customer accepts these GTC without reservation.
2. Product information
INFINI EDGE LLC strives to provide accurate product descriptions. However, errors may occur. Product images are for illustrative purposes only and do not constitute a contractual commitment.
3. Order
3.1 Order process
The customer selects the desired products, adds them to the cart, then finalizes the purchase by providing their contact information and choosing a delivery method. The order is considered validated after confirmation of payment.
3.2 Order Confirmation
Once the order is validated, a confirmation email is sent to the customer, including a summary of the products purchased, the prices, and the chosen delivery method.
4. Price and Payment
4.1 Price
The prices displayed on the site are in euros (€) and include all taxes (TTC), including applicable VAT. Delivery costs are not included in the prices indicated, unless otherwise stated, and are specified before the order is confirmed. INFINI EDGE LLC reserves the right to modify the prices at any time. Orders will be invoiced according to the prices in effect at the time of their confirmation.
4.2 Payment Methods
The customer can pay for their purchases by:
- Bank card (Visa, MasterCard, Amex)
- Other payment methods available when ordering
Payments are secured using SSL encryption technology, ensuring the protection of banking data. INFINI EDGE LLC does not store any banking information.
4.3 Default of Payment
If the payment is refused by the banking institution, the order will be automatically cancelled. INFINI EDGE LLC reserves the right to suspend the management of orders in the event of non-payment or payment problems.
5. Delivery
5.1 Delivery Times
Orders are prepared and shipped within 24 to 48 business hours after payment validation. Delivery times vary depending on the delivery address and the shipping method selected by the customer:
- Standard delivery (France): 6 to 12 working days
- Standard Delivery (International): 18 to 21 working days
5.2 Delivery Costs
Shipping costs are calculated when the order is validated and vary depending on the destination and the shipping method chosen.
5.3 Delivery Area
The Polaire Studio website delivers to mainland France, Corsica and the countries of the European Union. For deliveries to the French overseas departments and territories or internationally, please contact our customer service to obtain specific conditions.
5.4 Transfer of Risks
The risks related to shipping are transferred to the customer upon receipt of the products at the indicated delivery address. In the event of a package being damaged or lost during transport, the customer must immediately inform INFINI EDGE LLC in order to find a solution (replacement or refund).
6. Right of Withdrawal
In accordance with European legislation (article L.221-18 of the Consumer Code), the customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, without having to provide justification or pay penalties.
6.1 Return Terms
To exercise his right of withdrawal, the customer must inform INFINI EDGE LLC by email at contact@polaire-studio.com , mentioning his order number. The products must be returned in their original condition, unused, unworn, and in their original packaging. The return costs of €6.50 are the responsibility of the customer, except in the case of a defective or non-compliant product.
6.2 Reimbursement
Refunds for returned products will be made within 7 days of receipt and verification of the items. The refund will be credited to the payment method initially used when ordering.
7. Guarantees
7.1 Guarantee of Conformity
Under Articles L.217-4 et seq. of the French Consumer Code, the customer benefits from a legal guarantee of conformity of 2 years from the date of delivery. This guarantee covers apparent and hidden defects that make the product unfit for the expected use.
7.2 Warranty against Hidden Defects
The customer may also claim the warranty against hidden defects (articles 1641 et seq. of the Civil Code). In the event of a defect being discovered, the customer has 2 years to request the repair, replacement or refund of the product concerned.
8. Protection of Personal Data
Personal data collected during the order are processed in accordance with the Privacy Policy of INFINI EDGE LLC and the General Data Protection Regulation (GDPR). This data is used exclusively for order processing, product shipping, and communication with the customer.
The customer has the right to access, rectify and delete their personal data. They can exercise these rights by contacting customer service by email at contact@polaire-studio.com .
9. Disputes and Mediation
In the event of a dispute, the customer may contact INFINI EDGE LLC by email at contact@polaire-studio.com in order to find an amicable solution. If no solution is found, the customer may resort to a consumer mediator, in accordance with Article L.612-1 of the Consumer Code.
10. Applicable Law
These General Terms and Conditions of Sale are governed by the laws in force in the State of Wyoming, United States, where INFINI EDGE LLC is registered. Any dispute concerning the validity, interpretation or execution of these General Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Wyoming.
11. Consumer Rights
For customers residing in the European Union, the provisions of these T&Cs cannot limit the rights recognized by the laws in force in their country of residence.
12. Modifications to the General Conditions of Sale
INFINI EDGE LLC reserves the right to modify these General Terms and Conditions of Sale at any time. The modifications will take effect as soon as they are published on the website www.polaire-studio.com . Customers are advised to consult the General Terms and Conditions regularly.
Contact
For any questions, complaints or requests for information, you can contact us at the following contact details:
- INFINI EDGE LLC
- Phone: +13072490157
- Email: contact@polairestudio.com
- Address: 30 N Gould St, Sheridan, WY 82801, United States
Our customer service is available Monday through Friday , 9:00 a.m. to 6:00 p.m.