Of course! At POLAIRE studio® , tracking the progress of your order is a real pleasure. As soon as your stylish package is ready to hit the road, you will receive an email containing your tracking number. And that's not all: we will keep you informed at every stage until it arrives at your home. For instant tracking, just click here. With POLAIRE studio®, your satisfaction is our priority! 😊

Of course! At POLAIRE studio® , we take care of your order as soon as we receive it: in less than 24 to 48 working hours , it is ready to go. Then, you will need to count on approximately 8 to 10 working days for delivery to your door. Everything is orchestrated so that you can enjoy your POLAIRE studio® tights without waiting!

No worries! If you made a mistake, you have 24 hours to inform us and update the delivery address. Simply contact our customer service team, who are always ready to help you. Enjoy this peace of mind! If the 24-hour deadline is exceeded, we will unfortunately no longer be able to modify or cancel your order or change the delivery address.

But don't worry: you can easily reorder the items you want and return the ones you don't want. We're here to help! 💕

Oh la la! If you notice that an item is missing from your order, don't panic, we are here to assist you. Sometimes items are shipped separately from our various warehouses, which can explain a slight delay in delivery. It is also possible that a small error has slipped in during packaging or transport. In any case, do not hesitate to contact us quickly.

Our customer service team is fully mobilized to resolve this small problem as soon as possible. With POLAIRE studio® , you can count on us!

Great news ! We now ship all over Europe ! 🇪🇺 Say yes to fashion without borders. No matter where you are in Europe, you can now enjoy our absolutely fabulous POLAIRE studio® tights. Don't wait any longer to join the POLAIRE studio® family! ✈️

No worries! At POLAIRE studio®, you have 14 days after receiving your order to change your mind, without having to give an explanation. Enjoy this peace of mind! Only the return costs will be your responsibility. To start the return process, do not hesitate to write to us at: contact@polare-studio.com. Don't waste any time, we are here to support you! 💌

We do our best to ensure everything is perfect, but sometimes the unexpected happens.

Don’t panic! If you’ve received an incorrect or defective item, we’re here to make it right. Simply contact our customer service team , and we’ll take care of everything to resolve the issue.

Don't worry, we're here to help. Send a photo of the damaged item to our customer service, and together we'll find the best solution.

You can count on us every step of the way!

You have every right to change your mind! Contact us quickly, as we process orders very quickly. To cancel your order, send us an email within 2 hours of your purchase (for orders placed before 6 p.m.) to contact@polare-studio.com . If more than 24 hours have passed, the cancellation can unfortunately no longer be made.

Once the refund process is initiated, it can take up to 14 days to process, not including your bank's processing times. We will notify you by email when your package is back with us, and again once the refund has been processed. If you paid with a gift card , we will issue you an equivalent credit.

Refunds can take up to 14 days to process, not including your bank's processing time. Depending on your bank or card type, your refund may sometimes appear on the same day as the original purchase. For payments made through PayPal, it can take up to 48 hours after our confirmation email. If you still haven't received anything after 14 days , please contact us with:

- Your name
- Your order number
- The name of the product

Prepare this information, and we'll take care of the rest! We're here to help!

Your safety is our top priority! At POLAIRE studio® , we offer you only safe and reliable payment methods. Here are the options you can use to pay for your amazing purchases:

- CB, Visa or Mastercard bank cards
- Apple Pay
- American Express

All payments are protected with our 128-bit SSL encryption system. Sorry, but we don't accept checks at this time! 😉

Of course! Rest assured: your data is safe with us. The "https://" at the beginning of our shop URL is your guarantee of security. This means that our web pages use SSL/TLS protocols to protect all your financial transactions.

In other words, it’s our best protection against cyber threats, so your information stays completely safe. If you look closely, you’ll see a padlock in your browser’s address bar. And that “s” in “https://” ? That’s proof that everything is secure!

The debit from your account will be made within 24 hours after validation of your order.

No worries ! Start by checking the expiration date of your card. It is also possible that you have reached your spending limit. The best thing to do is to contact your bank to clarify the situation.

We are confident that everything will work out!

We love to pamper you, but we have to limit ourselves to one promo code per order , except in special cases.

Thank you for your understanding!